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REFUND POLICY

Welcome to Qliqify ('we', 'our', or 'us').

This Refund Policy outlines the terms under which refunds may be issued for services provided by Qliqify. We are committed to delivering high-quality work and will work with you to resolve any concerns before processing a refund request.

Effective Date: April 28, 2026

General Refund Principles

All refund requests are evaluated on a case-by-case basis.

  • Refunds are only considered when services have not been delivered as agreed
  • Client must raise any concerns within 14 days of delivery
  • Refund eligibility depends on the project stage and work completed
  • Refunds are not issued for change-of-mind after work has commenced
  • All refund decisions are made at the sole discretion of Qliqify

We encourage open communication — most issues can be resolved without a refund.

Deposits

Deposits paid to initiate a project are generally non-refundable.

  • Deposits cover initial planning, research, and resource allocation
  • If Qliqify cancels the project without cause, the full deposit will be refunded
  • Partial refund of the deposit may be considered if no work has commenced
  • Deposits are not transferable to other clients or projects

The deposit amount and conditions are specified in your project agreement.

Milestone Payments

Payments made at project milestones reflect work already completed.

  • Milestone payments are non-refundable once the milestone deliverable is approved
  • If a milestone deliverable is rejected, revisions will be offered first
  • Refunds for milestone payments require documented evidence of non-delivery
  • Maximum refund for a disputed milestone is limited to that milestone's value

Approval of deliverables — written or implied — confirms acceptance of that milestone.

Cancellations

Either party may cancel a project with written notice.

  • Client-initiated cancellations: you will be charged for all work completed to date
  • Qliqify-initiated cancellations: a prorated refund will be issued for undelivered work
  • Cancellation requests must be submitted in writing via email
  • Any third-party costs already incurred (hosting, licenses, etc.) are non-refundable

Cancellations do not void payment obligations for work already performed.

Revision Policy

We offer revisions to ensure client satisfaction before considering any refund.

  • Each project includes a defined number of revision rounds as per the agreement
  • Additional revisions beyond scope may be billed separately
  • Refunds will not be issued if the client declines to use included revision rounds
  • Scope changes requested during the project are not grounds for a refund

Revision scope and rounds are defined in your project proposal.

How to Request a Refund

To initiate a refund request, follow the steps below:

  • Email us at hello@qliqify.com with your project details
  • Include a clear description of the issue and supporting evidence
  • Allow up to 5 business days for our team to review your request
  • If approved, refunds are processed within 10 business days via the original payment method

Approved refunds will be credited to your original payment method. Processing times may vary by provider.